Refund And Returns Policy
1.Return Window
We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the conditions outlined below.
2.Return Eligibility
To qualify for a return, your item must:
| （1）Be unused and in its original condition. |
| （2）Be returned in the original packaging whenever possible. |
| （3）Include all accessories, manuals, or promotional items received with the order. |
| （4）Be accompanied by your order number or proof of purchase. |
Items that do not meet these conditions may not be eligible for a refund.
3.Non-Returnable Items
For hygiene, safety, and quality assurance reasons, the following items cannot be returned:
| （1）Gift cards. |
| （2）Customized or personalized products. |
| （3）Items marked as Final Sale or Clearance. |
| （4）Opened or used beauty and personal care products. |
| （5）Products damaged due to misuse or improper handling after delivery. |
If you're unsure whether your item qualifies, please contact our support team before returning it.
4.How to Start a Return
Starting a return is simple.Please email our customer support team with:
| （1）Your order number. |
| （2）A brief description of the issue. |
| （3）Photos or videos if the item is damaged or defective. |
Once your request is reviewed, we'll provide return instructions and the appropriate return address. Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
5.Return Shipping
If the return is due to personal reasons, such as ordering the wrong item or changing your mind, the customer is responsible for return shipping costs.
If the item arrives damaged, defective, or incorrect due to our error, we will cover the return shipping costs or provide an appropriate replacement at no additional charge.
6.Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery.To help us resolve the issue quickly, please provide:
| （1）Your order number. |
| （2）Clear photos or videos of the product and packaging. |
| （3）A brief description of the issue. |
After verification, we'll arrange a replacement or issue a refund, depending on the situation.
Refund Process
Once your returned item has been received and inspected, we'll notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 3–5 business days.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
8.Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been dispatched, it can no longer be canceled. In this case, please wait for delivery and follow our standard return process.
9.Late or Missing Refunds
If you haven't received your refund yet:
| （1）Check your bank account again. |
| （2）Contact your credit card provider, as processing times may vary. |
| （3）Reach out to your bank for additional information. |
If you've completed these steps and still haven't received your refund, please contact our customer support team for assistance.
10.Return Address
Craftivon Returns Center
500 W 2nd St, Suite 1900
Austin, TX 78701
United States
11.Contact Us
If you have any questions regarding returns, refunds, or exchanges, we're always here to help.To start a return or for any questions, please email us at: info@craftivon.com
We aim to respond within 2 business days.